AI service
Custom AI Agents
We design and build AI agents around your processes. They read the context, decide the next step, call your systems and hand off to a person when a decision needs one. Each agent is scoped to a job, limited to the actions you approve and measured against real cases from your business.
What we build
Agents that reason, use your tools and finish the job.
- 01
Task agents
Single-purpose agents for a defined job: triage an inbox, qualify a lead, reconcile a record.
- 02
Multi-agent systems
Planner, specialist and reviewer agents that work together on longer, multi-step jobs.
- 03
Tool and API integration
Connections to your CRM, helpdesk, ERP, databases and internal APIs so the agent can act, not only answer.
- 04
Knowledge grounding
Retrieval over your documents and data so responses are based on what your business actually knows.
- 05
Human-in-the-loop controls
Approval steps, confidence thresholds and escalation paths for anything sensitive.
- 06
Evaluation and monitoring
Test suites, tracing and dashboards that show how the agent performs before and after launch.
The kind of thing we build
- A support agent that resolves routine tickets and drafts replies for the rest
- A sales agent that researches inbound leads and updates the CRM
- An operations agent that processes documents and flags exceptions
- An internal assistant that answers staff questions from company knowledge
What you get
- Agent design and scope document
- Production agent with integrations
- Evaluation suite and guardrails
- Monitoring dashboard and runbook
- Handover, training and support
Typical stack
- Claude
- OpenAI
- Gemini
- Open-source LLMs
- LangGraph
- MCP
- Vector search
- Python
- TypeScript
FAQ
Common questions
How is an agent different from a chatbot?
A chatbot answers questions. An agent also takes actions: it looks things up, updates records, sends messages and completes multi-step tasks, within limits you define.
Can an agent work with our existing software?
Usually yes. If a system has an API, a database or even a reliable export, we can connect to it. Where it does not, we look at alternatives during discovery.
Which model do you use?
It depends on the task. We compare models on your own examples for quality, speed and cost, and keep the design open so the model can be swapped later.
Products built with this service
Lead qualification and CRM agent
Researches new leads, scores them, updates the CRM and drafts the follow-up.
View productE-commerce order support agent
Handles order status, returns and refunds from your store's order system.
View productDiamond inventory and buyer enquiry assistant
Answers buyer enquiries from live stock, shares certificates and prepares quotes for approval.
View product
Have a process that should run itself?
Tell us what your team spends too much time on. We will come back with a clear view of what can be automated and how we would build it.