Skip to content
BytesCoder

AI agent · E-commerce

E-commerce order support agent

Most store support is 'where is my order', 'I want to return this' and 'when is my refund'. The agent answers these from your order and courier data, starts returns inside your policy, and drafts refund decisions for approval. Your team sees only the cases that need judgement.

Build this for my businessAll products
Who it is for
Online stores where most support messages ask the same handful of order questions.
Typical build time
4 to 6 weeks for a first version, depending on your systems

How it works

From request to result, step by step

  1. 1

    Customer asks

    Chat, email or WhatsApp

  2. 2

    Order is found

    By phone, email or order number

  3. 3

    Status is checked

    Store and courier tracking

  4. 4

    Policy is applied

    Returns, exchanges, refunds

  5. 5

    Resolved or escalated

    With the case summarised

Connects toShopifyWooCommerceCourier trackingHelpdesk

What it does

  • Live order and tracking answers
  • Return and exchange requests inside your policy
  • Refund drafts for approval
  • Address and order changes before dispatch
  • Product questions from your catalogue
  • Support volume and reason reports

Where a person stays in control

  • Refunds above your limit need approval
  • Policy exceptions go to a person
  • Every action is logged against the order
Service: Custom AI AgentsFor customer support teams

Want to see how this would work with your systems?

Tell us which tools you use and roughly how much volume you handle. We will come back with what a first version would cover.

Build this for my business

Related products

This page describes a product we build to order. See how an engagement works.

Have a process that should run itself?

Tell us what your team spends too much time on. We will come back with a clear view of what can be automated and how we would build it.

Start a projectEmail us