AI agent · Any industry
WhatsApp sales and support agent
Customers message your business number and get an answer in seconds, at any hour. The agent replies from your catalogue, price list and order system, collects the details your sales team needs, and passes the conversation to a person with a summary whenever a question is outside its limits.
- Who it is for
- Any business that sells or supports customers over WhatsApp.
- Typical build time
- 4 to 6 weeks for a first version, depending on your systems
How it works
From request to result, step by step
- 1
Customer messages
On your WhatsApp Business number
- 2
Agent understands
Language, intent and customer history
- 3
Looks up the answer
Catalogue, prices, order status
- 4
Replies or collects details
Text, images, documents
- 5
Hands over when needed
With a summary for your team
What it does
- Replies in the customer's language
- Product, price and availability answers from your own data
- Order status and delivery updates
- Lead capture into your CRM or a sheet
- Broadcast follow-ups within WhatsApp's rules
- Shared inbox so staff can take over any chat
Where a person stays in control
- Discounts, refunds and custom quotes are drafted for a person to approve
- Staff can take over a conversation at any point
- Every reply is logged and can be reviewed
Want to see how this would work with your systems?
Tell us which tools you use and roughly how much volume you handle. We will come back with what a first version would cover.
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Have a process that should run itself?
Tell us what your team spends too much time on. We will come back with a clear view of what can be automated and how we would build it.